We aim to ensure that you are delighted with every order from OLLINA, but for your added protection and peace of mind, we have established the following terms and conditions of sale. Placing an order signifies your acceptance of these terms. These terms do not, however, affect your statutory rights as a consumer.
All goods are owned by www.ollina.co.uk. Our registered address is in United Kingdom. We are not VAT registered. Data Protection Act registration number is Z5684653.
Goods remain the property of OLLINA until payment is received in full. Your credit or debit card will be billed discreetly as "Olga Dolaberidze - OLLINA". All orders are sent in plain packaging. If you are sending the order to someone as a gift and do not want us to include the invoice, please let us know via the contact form.
If you would like to return something to us for an exchange or a refund, please, contact us using web contact form:
We will happily exchange or refund any product that is defective, or that you return unopened in its original condition. If you have opened the packet only to discover that something does not fit, we will still normally exchange it for you at our discretion, but please email us first for instructions.
You can return goods to us at any time after placing an order. Goods should be returned in an as-new condition with a note of whether you would like a refund or exchange. We will refund your money within 5 days of the goods arriving back.
If you want to order something that is out of stock you couldn't place your order to the basket, but you can contact us via contact form with your enquiry and we will let you know when the item will become available for order.
Occasionally manufacturers may let us down with a promised delivery date. If you want a status update, please feel free to get in touch so we can advise the latest situation. We apologise in advance if this happens. You can of course request a refund or exchange of an outstanding item at any time.
If you have a complaint, please also email us at firstname.lastname@example.org. We acknowledge complaints within five working days and will advise you long it will take to resolve the complaint, and keep you informed throughout the process.